📝 Terms & Conditions
1. Who Can Purchase from Us
- Retail Customers: Open to all adult customers aged 18+ (or age of majority in your jurisdiction).
- Wholesale Customers: Businesses and resellers who meet wholesale order minimums are eligible. A referral is required to open a wholesale account.
2. Wholesale Order Minimums
- A minimum order of 100 pucks is required to qualify for wholesale pricing.
3. Product Disclaimers
- Our nicotine products are intended for adult use only.
- Use responsibly — especially with higher nicotine (mg) dosages, which may negatively impact individuals with heart conditions.
- Do not swallow the pouches — doing so may be harmful.
4. Dispute Resolution
- For any concerns, please email us directly. We aim to resolve all issues fairly and efficiently.
🔁 Return & Refund Policy
📦 Retail Customers
1. Returns & Refunds:
- Returns accepted within 7 days of receiving the order.
- Items must be unopened and in original packaging.
- If 1 out of 4 tins is opened, the remaining 3 may still be refunded; the opened tin will not.
- Refund options: store credit or bank transfer.
2. Exchanges:
- Offered within 14 days of delivery for unopened products.
- Exchanges are limited to one time per item; subsequent refunds or exchanges are not permitted.
3. Return Shipping Costs:
- Based on reason for return. We may cover shipping for defective items.
📦 Wholesale Customers
1. Returns & Refunds:
- Returns accepted within 14 days of delivery, unless otherwise agreed upon in writing.
- Items must be unopened and in original packaging.
- Items on consignment are exempt from this limitation and follow their agreed timeline.
- Refund methods: store credit, bank transfer, or cash, depending on the situation.
2. Exchanges:
- Allowed for up to 30 days on unopened products.
- Opened items are non-refundable and non-exchangeable.
3. Return Shipping Costs:
- Determined based on the reason for return.
💳 Payment Terms (Wholesale Only)
- For discounted wholesale rates, full payment is required upfront before shipment.
- For consignment orders, terms vary based on the timeline agreed with your representative.
📦 Lost or Damaged Shipments
- We are responsible for lost shipments only if there is no valid proof of delivery.
- If tracking shows “Delivered,” we cannot be held liable for missing packages.
- Damaged products will be eligible for exchange within the allowed exchange period.
⚠️ Returns for Defective/Damaged Products
- All returns must be shipped back to us.
- Once received and verified, we will issue a refund via bank transfer, store credit, or cash, depending on the situation.